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Each member of NARI is pledged
to observe the highest standards of honesty, integrity, and responsibility
in the conduct of business:
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By promoting only those products
and services which are functionally and economically sound, and
which are consistent with objective standards of health and safety;
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By making all advertising and sales promotion factually accurate
with respect to product description, performance specification,
and cost/benefit analysis, and by avoiding practices that tend
to mislead or deceive the customer with respect to competitive
pricing, savings claims, or the nature and significance of contracts,
warranties, finance agreements, completion certifications, lien
wavers, or liability and workers' compensation insurance;
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By writing all contracts and
warranties such that they are fair and mutually beneficial to
all parties concerned, such that they are free of ambiguities
or omissions which tend to obscure contractual obligations, and
such that warranty terms and provisions are free of the capacity
to mislead or deceive the customer as to quality or longevity
of the product of service;
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By honoring all contractual obligations
until and unless they are altered or dissolved by the mutual consent
of all contractual parties concerned, and by fulfilling those
obligations in a reasonably prompt manner that is fair to all
parties concerned;
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By promptly acknowledging and acting on all customer complaints,
and, in situations where complaints appear unreasonable and persistent,
by encouraging the customer to initiate an approved third party
dispute settlement mechanism; and
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By refraining from any act intended to restrain or suppress competition,
and to thereby promote the private enterprise system and its guarantee
of equal rights for all.
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